Shipping & Delivery
Find all our shipping and delivery info below.
UK Orders
For UK orders, we use a 48 Hour Tracked Service, with delivery typically taking 2-3 business days. Orders placed before 16:00 GMT will usually be dispatched and delivered within 48 hours (2 business days, Monday to Friday).
Yes, once your order has been dispatched, you will receive a shipping confirmation email that includes your tracking number and details of your order.
If you experience any issues, please contact our A-FLEX support team at info@a-flex.co.uk, and we’ll be happy to assist.
International Orders
Yes, we accept international orders. To help us process your order and provide accurate customs and duty information, please fill in the order form at https://www.a-flex.co.uk/order-form For any questions or concerns, please contact us at info@a-flex.co.uk.
Shipping costs vary depending on your location and order quantity. Once we receive your order details, we’ll provide a quote that includes shipping costs, customs, and duty estimates.
Customs duties and VAT depend on your country’s regulations. We ship on a Delivered Duty Unpaid (DDU) basis, meaning you may be responsible for paying any import taxes and customs duties upon delivery.
Good news! As A-FLEX PRO is a Medical Device, it is eligible for discounted Duty rates. In many regions this is 0% so there's no additional charge.
We strive to provide accurate information, but we cannot guarantee the accuracy of duty and VAT rates for your specific location. We are not responsible for any additional or unexpected charges that may arise at customs.
If you have any questions or need assistance with international shipping, please contact our support team at info@a-flex.co.uk. We’ll be happy to discuss your options.
Other Information
Once your order is placed, you’ll receive an order confirmation email with the details of your purchase. When your order is dispatched, you’ll receive a shipping confirmation email with tracking information.
We encourage you to reach out to our support team, and we’ll do our best to assist where possible.
Yes, if you need to make changes to your order (e.g., quantity, address, or contact details), please email info@a-flex.co.uk as soon as possible after checkout. We’ll do our best to accommodate your request before your order is dispatched.
For UK orders, we support lost or damaged claims through our shipping partner. If your order has been lost, stolen, or damaged, please contact us at info@a-flex.co.uk with your order number, and we’ll investigate your claim.